Name: Freshdesk
Rating: 4 (72 reviews)

Oppdaterer

Freshdesk

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Utgivelsesdato: 2014-04-08

Gratis 0%

Versjon 9.3.0

Gratis 0%

Versjon 9.3.0

Utgivelsesdato: 2014-04-08

iPhone Screenshots

iPad Screenshots

Beskrivelse

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.

Prioritize the tickets that need your attention with filters before responding.

Manage your support - Set priorities, assign agents, change tickets statuses.

Race through routine actions with one-click scenario automations.

Delete tickets and block spam right from your phone.

Log time spent on a ticket.

Stay informed about all updates and changes with push notifications.

Hva er nytt i denne versjon? (9.3.0)

We’ve just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy

Selger

Navn

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

URL

http://freshdesk.com

Informasjon

Utvikler

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Kategorier

Versjon

9.3.0

Størrelse

161,3 MB

Game Center

Nei

VPP Device Licensing

Vurdering

Aldersgrense: 4+

Kompatibilitet

iOS 15.0 eller senere

Enheter

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2. generasjon), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3. generasjon), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (femte generasjon) Wi-Fi, iPad (femte generasjon) Wi-Fi + Cellular, iPad (6. generasjon) Wi-Fi, iPad (6. generasjon) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9,7-tommers), iPad Pro (9,7-tommers) (Cellular), 12,9-tommers iPad Pro (2. generasjon), 12,9-tommers iPad Pro (2. generasjon) Wi-Fi + Cellular, iPad Pro (10,5-tommer), iPad Pro (10,5-tommer) Wi-Fi + Cellular, iPad Pro (11-tommer), iPad Pro (11-tommer) Wi-Fi + Cellular, 12,9-tommers iPad Pro (3. generasjon), 12,9-tommers iPad Pro (3. generasjon) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (tredje generasjon), iPad Air (tredje generasjon) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (femte generasjon), iPad mini (femte generasjon) Wi-Fi + Cellular, iPad (7. generasjon) Wi-Fi + Cellular, iPad Pro (11-tommers, 2. generasjon), iPad Pro (11-tommers, 2. generasjon) Wi-Fi + Cellular, iPad Pro (12,9-tommers, 4. generasjon), iPad Pro (12,9-tommers, 4. generasjon) Wi-Fi + Cellular, iPad Air (fjerde generasjon) (Wi-Fi), iPad Air (fjerde generasjon) (Wi-Fi + Cellular), iPad (8. generasjon) Wi-Fi, iPad (8. generasjon) Wi-Fi + Cellular, iPad Pro (11-tommers, 3. generasjon), iPad Pro (11-tommers, 3. generasjon) Wi-Fi + Cellular, iPad Pro (12,9-tommers, femte generasjon), iPad Pro (12,9-tommers, femte generasjon) Wi-Fi + Cellular, iPad (9. generasjon), iPad (9. generasjon) Wi-Fi + Cellular, iPad mini (6. generasjon), iPad mini (6. generasjon) Wi-Fi + Cellular, iPad Air (5. generasjon), iPad Air (5. generasjon) Wi-Fi + Cellular, iPad Pro (11-tommers, 4. generasjon), iPad Pro (11-tommers, 4. generasjon) Wi-Fi + Cellular, 12,9-tommers iPad Pro (6. generasjon), 12,9-tommers iPad Pro (6. generasjon) Wi-Fi + Cellular, iPad (10. generasjon), iPad (10. generasjon) Wi-Fi + Cellular, iPad Air11M2, iPad Air11M2Cellular, iPad Air13M2, iPad Air13M2Cellular, iPad Pro11M4, iPad Pro11M4Cellular, iPad Pro13M4, iPad Pro13M4Cellular, iPod touch (sjette generasjon), iPod touch (7. generasjon)

Språk

norsk bokmål, bosnisk, bulgarsk, dansk, engelsk, estisk, finsk, fransk, gresk, indonesisk, italiensk, japansk, katalansk, kinesisk, koreansk, kroatisk, latvisk, litauisk, malayisk, nederlandsk, polsk, portugisisk, rumensk, russisk, serbisk, slovakisk, slovensk, spansk, svensk, thai, tsjekkisk, tyrkisk, tysk, ukrainsk, ungarsk, vietnamesisk

App Store: Poeng

Vurderinger og omtaler

4,0 av 5 (72 Vurderinger)

App Store: Omtaler

2020-05-21

The new UI is cluttered and has bugs

Update May 2020:

This app and the overall Freshwork product suite is worth every penny. This app helps us stay in touch with our customers on the move. Thanks freshdesk!

Update April 2019:

Just updated again and the ticket details page has been reworked to a horrible UI. The reason native mobile apps exist is to suite mobile display and not to reproduce the web UI. All in all, the ticket details page looks much morse than it used to be - super cluttered with boxes and borders around every label :(

——

Just updated to the latest version and I really regret it :(

The new user interface is cluttered with information which we do not need on the mobile app. In the old version, we could see up to 5 tickets without scrolling. Now, we only see 3 tickets without scrolling.

The new version is extremely slow compared to the previous version.

Notifications, which we heavily rely on do not work properly. When we set notifications to all be « Read » they all go back to « non-read » next time a new notification comes in. This renders the app pretty much useless as notifications are a big part of our workflows.

2019-12-04

Anbefaling

Vi i 123apotek.no og 123helsekost.no kan anbefale Freshdesk på det varmeste. Enkelt og oversiktlig i en hektisk hverdag.

2018-11-26

Outdated

First of all the app keeps loosing session. Have to hard restart the app to back. The navigation is bad due to the lack of not updating design to safe areas.

2016-07-06

Few updates, but worth it! Amazing for FD!

The app updates very seldomly but its worth the wait! This is one of the many good selling points of Freshdesk. Its convenient, fast and easy to use! :) Thanks!!